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Frustrated with customer service from phone and internet companies? Pa. attorney general wants to fix it.


Published on 2024-12-11 07:21:58 - MSN
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  • Often find yourself yelling "agent" or frantically tapping "0
  • on your phone screen when you call a company's customer service line? You're not alone. Pennsylvania Attorney General Michelle Henry said she's heard residents' complaints,

Pennsylvania Attorney General Michelle Henry has launched an initiative to address widespread customer service issues with phone and internet companies. Following numerous complaints about long wait times, dropped calls, and unhelpful automated systems, Henry's office is pushing for better service standards. The initiative includes sending letters to major providers like AT&T, Verizon, and Comcast, urging them to improve their customer service or face potential legal action. The focus is on ensuring that consumers can easily reach customer service, receive prompt and effective help, and have their issues resolved efficiently. This move comes as part of a broader effort to protect consumers from what Henry describes as "unacceptable" service levels in the telecommunications industry.

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