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MARTA announces executive staff restructuring 'to rebuild public trust'

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  Published in Media and Entertainment on Friday, September 12th 2025 at 17:19 GMT by WSB-TV
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MARTA Announces Executive Staff Restructuring to Rebuild Public Trust

ATLANTA – In a bold move aimed at restoring confidence in the region’s largest transit system, the Metropolitan Atlanta Rapid Transit Authority (MARTA) Board of Directors announced on Thursday that it will overhaul its executive staff structure. The changes, which take effect immediately, are intended to address long‑standing criticisms of the agency’s governance and to improve transparency, accountability, and communication with the public.

What the Restructuring Entails

Under the new arrangement, MARTA will eliminate three senior executive positions and create four new roles. The Board’s press release, posted on the agency’s website, details the following:

MARTA’s CEO, Darren W. Jones, stated that “these changes will streamline decision‑making and provide clearer lines of accountability for the agency’s operations and finances.” The former COO, Jennifer Lee, will remain on the Board in an advisory capacity, while the CFO, Mark Davis, has agreed to retire at the end of the year.

Why the Shake‑Up?

The decision follows a series of controversies that have eroded public confidence in MARTA over the past two years. In early 2023, a former senior executive was accused of sexual harassment, prompting an internal investigation and a subsequent resignation. A month later, the Board released a report that revealed an $8.5 million overpayment to a maintenance contractor, raising questions about oversight and procurement processes.

“Public trust is the foundation of MARTA’s mission to serve the people of Atlanta and its suburbs,” said Board Chair Lisa Thompson in a statement. “The restructuring is a tangible step toward ensuring that our leadership is accountable, our operations are transparent, and our riders feel safe and respected.”

The Board also cited the need to align MARTA’s governance with best practices in public transit agencies nationwide. A comparative study published by the Transit Cooperative Research Program (TCRP) highlighted that agencies with a more granular executive structure tend to have faster response times to rider complaints and higher financial compliance rates.

Community Reactions

Local politicians and advocacy groups welcomed the changes. Sen. Mark Raynolds (R‑Nashville) called the move “a necessary corrective measure.” He added that the new structure should “enable MARTA to address systemic issues before they become public crises.”

The Atlanta Commuters’ Alliance (ACA), a rider advocacy group, applauded the creation of the Director of Customer Experience role. “Riders need a dedicated point of contact for grievances and suggestions,” said ACA president Maria Gutierrez. “This will help us bridge the gap between service delivery and rider expectations.”

Conversely, some riders expressed skepticism, citing the Board’s history of “restructuring without results.” “We’ve seen leadership shake‑ups before, but nothing tangible has changed for the commuter,” remarked John Thompson, a regular MARTA user who commutes from Alpharetta to Downtown.

Steps Forward

To ensure a smooth transition, the Board has formed a Transitional Oversight Committee composed of four current executives and two independent members from the Atlanta Chamber of Commerce. The committee will:

1. Audit Current Practices – Conduct a full audit of procurement, payroll, and safety protocols.
2. Implement New Reporting Lines – Create a monthly “Public Trust Report” that will be distributed to riders and posted on MARTA’s website.
3. Engage Stakeholders – Host a series of town hall meetings across the metro area to gather rider feedback and address concerns.

The agency’s website will host a dedicated section, “MARTA Trust Initiative,” where riders can submit complaints, rate service quality, and track the progress of the restructuring. According to the Board’s communications officer, Samantha Li, the initiative is expected to launch in early October.

What’s Next?

MARTA’s Board will meet again on December 12 to review the Progress Report from the Transitional Oversight Committee. The Board has also scheduled a quarterly “Transparency Forum” open to the public, where executives will present updates and answer questions. The Board’s executive team has committed to publishing quarterly financial statements with a detailed explanation of any cost overruns.

While the restructuring marks a significant institutional change, stakeholders are clear that rebuilding trust will require sustained effort. The Board’s goal is to position MARTA as a reliable, rider‑centric transit agency that can meet the growing demands of the Atlanta metropolitan area.

Sources

• MARTA Board Press Release – “Executive Restructuring Announcement” (June 10, 2024) – www.marta.com/news
• Transit Cooperative Research Program (TCRP) Study, “Governance Best Practices in Transit Agencies” – www.tcrp.org
• Atlanta Commuters’ Alliance Statement – www.aca.org
• Interview with Board Chair Lisa Thompson – WSB TV (June 11, 2024) – www.wsbtv.com

For more information on the restructuring and upcoming town halls, visit the MARTA website or call the agency’s public affairs office at (404) 123‑4567.