DMRC junks reports claiming non-functional CCTVs

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  Published in Media and Entertainment on Monday, November 3rd 2025 at 12:53 GMT by ThePrint

How DMRC monitors its CCTV network

To counter such rumors, DMRC has a dedicated security monitoring centre that receives alerts whenever a camera stops transmitting. The system automatically flags cameras that go offline for more than a few minutes, prompting a rapid response from a maintenance crew. In the case of the Lajpat Nagar incident, a technician was dispatched within an hour and found that the camera was functioning correctly; the alleged footage was a mis‑timed feed that had simply been paused. DMRC has also released a brief guide on how commuters can check the live status of a camera on the official DMRC app. The guide directs users to the “CCTV status” page on the DMRC website (https://dmrc.co.in), which provides a live map of all the cameras in operation.

The corporation’s CCTV network covers more than 1,000 metro stations, with over 6,700 cameras deployed on platforms, tracks, and station interiors. All of these cameras are HD‑grade and are monitored in real time by the security team. As DMRC explained in a press release, “Every camera is integrated with a central monitoring system that sends an alert if the feed is interrupted. The system also logs the camera’s health, allowing for proactive maintenance.” This proactive approach, the corporation claims, has prevented any large‑scale outages and has kept the metro’s surveillance infrastructure robust.

DMRC’s stance on the reports

In a statement released through its official media room, DMRC assured commuters that the security of the metro network remains a top priority. “The metro’s CCTV system is an integral part of our safety strategy. It helps deter crime, provides evidence in case of incidents and assists in crowd management,” the statement read. The statement also noted that the majority of the complaints had been found to be unsubstantiated, with most stemming from misunderstandings or misidentified cameras. “We are in continuous contact with the complainants to clarify the situation and to prevent any future confusion,” the statement added.

The DMRC also reiterated that the corporation has a 24‑hour “Emergency Response Team” that can be contacted via the “Emergency” button in the DMRC app or by calling the dedicated hotline (the number is listed on the official DMRC website). “In the unlikely event that a camera does stop functioning, our team will address the issue on the spot, and the station will be notified,” the statement continued.

Public reaction and further context

The online backlash has largely subsided after DMRC’s quick response. Many commuters expressed relief that the cameras were indeed operational and praised the corporation for its transparency. Some users, however, remained skeptical, citing a history of maintenance lapses in the metro’s earlier years. In a recent interview with The Print, a DMRC official explained that the corporation had invested significantly in upgrading its camera infrastructure over the last two years. The upgrade included switching to IP‑based cameras that allow for higher resolution footage and better integration with the central monitoring system.

The article also linked to a prior The Print piece that discussed the “Delhi Metro’s safety measures” (https://theprint.in/india/dmrc-safety-initiatives/), which highlighted the network’s use of artificial‑intelligence algorithms for crowd density estimation and the deployment of “smart” signage that alerts passengers to congestion. These measures, the article noted, work in tandem with the CCTV network to ensure passenger safety and efficient station management.

Conclusion

While the wave of complaints about non‑functional CCTV cameras may have raised legitimate concerns, DMRC’s swift investigation and transparent communication have largely allayed fears. The corporation’s comprehensive monitoring system, combined with a proactive maintenance schedule, assures commuters that the security cameras across Delhi’s metro network remain fully operational. As DMRC continues to enhance its surveillance capabilities, it remains committed to maintaining a safe and secure environment for millions of daily commuters.